Chase Travel℠
Chase Mobile AppTravel inspiration, exclusive dining, and credit card benefits come together in the Chase Mobile App. Curated content from AFAR, end-to-end booking through Expedia, and in-demand dining access via Tock create a seamless, native experience that transforms discovery, reservation, and rewards into a single, frictionless journey.
Since launch, the experience has generated ~$4.5B in incremental bookings and sustained ~15% year-over-year growth.
We introduced a new experience paradigm, evolving the largest U.S. consumer bank from transactional utility to a lifestyle platform.
The challenge
Launched at the onset of the pandemic, the Benefits, Travel, and Dining experience evolved from a standalone test into a fully native feature within the Chase Mobile App. I led a cross-functional team spanning Mobile Channel, Credit Card Product, Technology, Design Systems, Research and L&C to prioritize, prototype, and integrate travel and dining content and booking capabilities directly into the core banking experience.
Our impact
Since 2021, the native Travel and Benefits platform has delivered ~15% annual growth and generated approximately $4.5B in incremental bookings. More importantly, it has reshaped the product organization’s mindset—bringing content-driven lifestyle experiences into the Chase Mobile App and transforming it from a transactional utility into a discovery-led platform.
